To request subtitles for a video on the Video Portal, press the ‘Options‘ button at the bottom right of the video window, as highlighted in the image below.
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Click the Subtitle request button to request subtitles.
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You will need to read and accept the information displayed in the popup window, and click Submit to request subtitles for the video.
Please note – it can take up to 24 hours for subtitles to become available for videos as it depends on a number of factors/services.
An automated speech-to-text service is used to produce subtitles, and accuracy can vary depending upon the quality of the audio track.